The Customer Always Comes First Top City Hotelier Says Attitude Is More Important Than Qualifications
Evening Times › October 09, 2006
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Summary
EXCELLENT customer service is often taken for granted in the hospitality industry, but according to one city centre hotel, the key to first rate service lies in the attitude of staff.
The Carlton George in Glasgow's West George Street owes a lot to its staff - they've ensured the hotel has reached the short list for the coveted Customer Care award at this month's Thistle Awards.See the full content of this document
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The Customer Always Comes First Top City Hotelier Says Attitude Is More Important Than Qualifications
Affectionately dubbed 'the tourism Oscars', the Thistle Awards, which are organised by Visi...
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